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Can I print the eBook?

This question couldn?t be answered by 7 altogether academic and admissions advisers in SNHU. Since they offer this customized eBook, I believe this answer was very simply and easy to answer but it wasn?t. The lack of interest in solving my problem was very disappointing. Also, before enrolling I asked my admission adviser about the courses materials and he didn?t specify that SNHU has customized access codes on its eBooks. My academic advisor didn?t tell me I had to pay twice if I wanted a printed version when an eBook is required. The supervisor for the academic advisers believes they didn?t do anything wrong because many students prefer the online versions. I believe my advisers should have informed me since I was insisting on my preferences for paper versions.

I registered in SNHU on March 2017. I am a transfer student who needs 10 courses for getting a bachelor in Psychology. My first course was Sociology of Social Problems. I bought a physical version of the book required for this course. I got an A+ (967 points out of 1000) and I was very happy with it. I worked hard and I was proud of my grade. My teacher?s feedback wasn?t what I expected but I think I learn a lot from the book and the research I did for the assignments.

On the last week of April 2017, I was ready to register for Biopsychology but I got a very unpleasant surprise. The required materials for this course was an eBook, and the ?optional? was the paper version of the book. My experience with previous text books was that paper versions always come with an access code for the online lab. I always bought a paper version because I can?t spend hours reading in front of a computer. So, it didn?t matter if I got the online or paper version of the book. However, this time was different. SNHU has a customize code for this eBook that allows students to get access to the university lab. This code is not in the regular books. Therefore, in order to get access to the university lab I had to buy the eBook ($85.00) and about $120.00 for the physical book (loose-leaf). The explanation I got from the admission director was that the eBook gives me access to many resources and quizzes and the paper version doesn?t.

I pay tuition ($960.00) and it should cover quizzes and access to the university library and other resources, like many other universities. So, I don?t understand why I have to pay for an online book which I am not going to use. I was willing to pay extra for the physical version, but they won?t give me the access code for the lab. They insisted I had to pay $85 for that eBook, but I didn?t buy that book. Finally, the supervisor of the academic advisers sent me an email explaining that only a very small portion of the eBook can be printed. This answer was not what I expected neither.

Disappointed by this answer, I was ready to quit and look for another university. But the supervisor of the academic advisors told me that the disability department can be an option. She explained if I qualify, they can give me the paper version free. I don?t really understand how I can qualify for a disability status. My irritated eyes and headaches after reading for hours in front of a computer don?t fall in the category of a disability. I am a tutor and I work with people with real disabilities. I know the process of getting an approval for extra accommodations; and a doctor?s report is required for this process.

Even though, my experience with the first course was fine, I am planning to look for another university. I simply don?t understand the criteria of SNHU personal. Also, the disorganization and lack of information from the advisers? team makes me think that I might face many more obstacles in the future. My advisers were supposed to contacted me back for solving my problem, but I waited patiently for more than a week and no one contacted me back. This really surprised me because during my first course I used to receive phone calls from different advisers asking how I was doing; and when I really needed their assistance, no one was willing to help me on time.

I didn?t register there to get only a degree, I enrolled there because I want to become a competent professional. I think they don?t understand the difference. Hope my experience helps others make a good decision. Thank you.