Mid America Christian University

I have been attending this school since 2010, while I think the academics are good at the school. They have horrible customer service when dealing with students in regards to financial aid. Furthermore they also did not ask students for permission or provide them with informed consent before enrolling students into a financial management program called SALT Money from which you will receive emails and calls about repayment of loans. Students are able to talk directly to the department of education themselves concerning repayment options through NELNET which is the Govt. servicer of these loans.

Recently MACU has adopted a policy of not providing financial aid overages to students at the beginning of the semester, like most other colleges and universities. They also have made the decision to provide disbursements of overages into two separate payments at the mid point of the semester and at the end. When I inquired about this a woman in financial aid said it was to help students, however now students such as myself cannot use that overage immediately to obtain necessary items such as a new laptop or other school related expenses. Further more when MACU did provide the overage disbursement at the beginning of the semester it often took as long as four weeks for it to arrive where as at my previous school the overage disbursement was available on the same day the semester started.

The most recent financial aid award to me from MACU was actually smaller than I was supposed to get based on my SAR from the Dept. of Education. Other schools were going to grant me the maximum I was eligible for. MACU also treats their adult students far differently than traditional students who have recently graduated high school, which other colleges and universities do not do. It is a serious trial and effort to obtain even the most basic of services from MACU such as a student ID required for buying such educational items as educational editions of software to help save on school costs.

Were it not for the fact I am very close to graduating and I do not want to have to transfer at this late date I would not choose to attend MACU again no matter how good the academics are at the school. They seem to have forgotten that students are actually customers of their services and products and that the financial aid money being spent at the school is actually the students money. I also kept having to reproved transcripts to the school because they lost the original sets provided to them.

2nd Year Male -- Class 2015

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