National Louis University

The problems started two weeks before my first semester even started. I got a notice in my student email that I had REQUIRED textbooks I needed to purchase from the bookstore. It advised me that in order to get my books on time and make sure that I got one, it was recommended that I get it now. I immediately purchased my textbook. When the classes started, we met over Zoom to go over any questions. I brought up the fact I had not seen where to input the code given to me for my textbook. My instructor was very confused because I shouldn't have needed to purchase anything. All of the materials were going to be charged to my account. I went to look at my bill and of course, there was another charge for my course materials. By the time I had been told that I didn't need to purchase anything additional, it was too late to get a refund. I never used the code.

I applied for the Community Heros Scholarship which would give me 15% off my tuition. I was accepted within a few days. Two weeks later, my enrollment advisor told me I qualified for the Direct 2 Success Scholarship which would give me 25% off my tuition. He also let me know that I couldn't stack scholarships. As a member of Phi Theta Kappa, I also applied for that scholarship. On their website the last day to apply to this scholarship was September 17. The date that they would notify me if I received the scholarship or not would be September 22nd. Despite thousands of calls and emails to the Student Finance office, I was quickly dismissed and told that someone would get back with me by the end of the day. This NEVER happened. I reached out and filed several complaints which went nowhere. A WHOLE MONTH AFTER the notification deadline, I was given a late-night call, and told that my GPA was too low to receive the scholarship. After explaining to them that there must be a mistake, they quickly told me it was an issue with the enrollment office. I was forwarded and it hung up on me. I called numerous times and left several messages. According to the student finance office, they averaged all of my college GPA?s together to approve or deny my scholarship. I attended another school 6 YEARS AGO and they held that against me. I am not the same student I was 6 years ago and that's evident through my grades most recently from Generations College.

I talked with several employees in Student Finance who assured me that they would get it straightened out and given their contact information. I was told to follow up with them on a Friday. I waited until the following Monday, just to give them more time. When I called, I talked to the same employee who was annoyed and told me she had over 40 emails that she hadn't looked at.I?ve NEVER been more disgusted with the LACK OF PROFESSIONALISM. The MISCOMMUNICATION. And the disrespect. I can WHOLEHEARTEDLY BEG YOU TO STEAR CLEAR OF NATIONAL LOUIS UNIVERSITY.